FAQs

  1. Air filled balloons are welcome at the center, however helium balloons are not permitted.
  2. No outside food or beverage is permitted inside the San Antonio Convention Facilities.
  3. The RK Group is our exclusive caterer. Please contact their office @ 210-225-4535 for any catering needs.
  4. The RK Group is our exclusive concessionaire. The RK Group also handles all novelty sales within the facility on an exclusive basis. You may reach them at 210-225-4535.
  5. There is no official Convention Center parking. There is, however, the Marina garage at 850 E Commerce directly across from the Lila Cockrell Theatre, as well as parking at the Grand Hyatt hotel in front of the theatre. All parking is available for public use for a fee.
  6. Due to City Ordinance, Marshalling Yard directional signs may not be placed along streets or on sidewalks of the public right of way.
  7. A copy of the Convention Center fire regulations distributed by the Fire Marshall is available to you through your Event Services Coordinator. You may also download a copy from our web site at http://www.sahbgcc.com/.
  8. The San Antonio Police Department (SAPD) Off-duty Employment Unit is our exclusive security related service provider. These services include security for overnight, loading docks, traffic control, crowd control, cash transport, events with alcohol, rovers, etc. Please contact the SAPD Off-Duty Employment Unit at 210-207-7020 for your security needs.
  9. You may contract any group of your choosing to perform badge checking, ushering or ticket taking at your event. When there is a ticketed event at the Lila Cockrell Theatre, the Convention Center usher service must be used. Please contact your Events Services Coordinator for details.
  10. Rigging is prohibited in all meeting rooms and the Gallery. All banners, decoration, sound & lighting, etc. must be ground supported. For rigging in exhibit halls and ballrooms, please contact our exclusive rigging company, PSAV, at 210-308-0182. 
  11. The Convention Center has 6’ X 30”, 8’ X 30” rectangular, 8’ X 15” (classroom), and 66” round tables with anodized aluminum with randomly sanded swirls etched into the surface with a clear powder coat that protects the table. Table skirting is provided for our 30” tables when used as head tables, material tables, or for registration. Our table skirts are terracotta in color. Linens are provided for 15” and 30” tables in terracotta color only. Should you require linens for the round tables or alternative colors, arrangements should be made through The RK Group.
  12. We are happy to offer access cards to secure any space you deem necessary. However, there is a “Lost Card Fee” of $50 per lost access card.
  13. We provide water pitchers for head tables and conference style room set ups. Should you require additional water stations in any specific meeting room, ballroom or exhibit hall, please contact The RK Group.
  14. The Convention Center does not provide easels or event specific signage. Please make arrangements with your AV Company or Decorator for all easel and signage needs. However, the Convention Center does have digital meeting signs outside of the meeting rooms and ballrooms, which can be programmed to reflect your various events. Please contact your Events Services Coordinator for more details.
  15. In order to keep our building looking its best, affixing materials (tape, staples, nails, stickers, etc…) to any wall or window surfaces within or on the outside of the Convention Center is strictly prohibited. Should any materials be placed on the walls, you will be charged a removal and/or damage fee in accordance with the quantity of materials and amount of damage caused to the wall.
  16. Event-related banners may be displayed in various locations inside and outside of the convention center. Requests for banner locations must be submitted to your Events Services Coordinator in writing no later than 30 days prior to your event.
  17. The Convention Center DOES NOT have a shipping and receiving department. All freight should arrive no earlier than your first contracted move in day. All early deliveries will be refused.
  18. Should you have any special shipping needs, please contact The UPS Store, our exclusive provider of business office services, at 210-258-8950.
  19. A/V equipment and services are not provided by our Facility. To contract A/V services, you may contact our preferred provider, PSAV at 210-308-0182, or another provider of your choice.
  20. If electricity or water is required for an event you must contact one of our exclusive providers, Edlen Electrical (210) 662-9450, Freeman Electrical Services (210) 227-0341, or Harper Wood Electric (210) 223-2495.
  21. Personally owned vehicles (POV’s) may not be driven into the exhibit hall during Move-in, Move-out or during event hours.
  22. If a vehicle is a part of an exhibit and on display in a carpeted area of the building, visquine (plastic covering) must be placed underneath vehicle to prevent damage of carpet.
  23. Cascarones (confetti eggs) and glitter are not allowed in any area of the Convention Center or Lila Cockrell Theater.
  24. For more detailed information on Convention Center policies and procedures, please contact your Event Services Coordinator. You may also download a copy of our Operational Policies and other helpful planning tools by accessing our website at http://www.sahbgcc.com/.
  25. Live Plants are allowed on stage(s) only when accompanied by an appropriate drain tray. Any damage to stage from dirt or water drainage will be charged to the client.
  26. Courtesy phones are available throughout the convention center. Guests are able to make local & 800 toll free calls only.
  27. Convention Center site visits are commonly conducted and may occur within contracted space. Prior approval needs to be obtained, so please contact your Events Services Coordinator for more details.
  28. For sales tax information, please contact the Texas Comptrollers Office at 1-800-252-5555 or visit their website at http://www.window.state.tx.us.